Terms and conditions

Website use and copyright

Use of this website

This website is owned and operated by Embody Wellness Limited. By accessing or using this website, you agree to these terms and conditions.

Copyright

Unless stated otherwise, copyright in the content on this website belongs to Embody Wellness Limited. The website may also contain third-party content that has been included lawfully by agreement or under licence.

You may view and download information from this website for your personal, non-commercial use. No part of the website may be copied, adapted, reproduced or used for commercial purposes without the prior written permission of Embody Wellness Limited, except as permitted by law.

Offers, passes and memberships

10% member discount promotion

Clients with an active class pass are eligible for a 10% discount on selected beauty and massage services. To qualify, you must have an active class pass and quote “member discount” when paying. The discount cannot be used with any other promotion or discount.

New client offer

5 classes for £45: This introductory offer is available to new clients only and may be used for any five classes on our timetable. It is non-refundable, non-transferable and not eligible for the concessionary rate. The pass is valid for one month from the date of first use.

All new client offers are subject to our standard cancellation policies. Clients using this offer may pre-book classes up to two weeks in advance. Failure to attend a pre-booked class may result in the loss of the right to pre-book further classes.

Class passes

Class passes are valid for three months from the date of the first visit. A one-month extension may be purchased for £10. Passes and drop-ins that are not activated expire after 12 months.

Unlimited passes

Unlimited passes are intended for clients attending classes three or more times per week. They activate on the date of the first visit and expire one month after activation. Autopay memberships renew monthly from the original activation date. Unlimited passes are non-transferable and are not eligible for the concessionary rate. No extensions are granted for Bank Holiday closures.

Off-Peak Unlimited

• Access to classes Monday to Friday, 10:00–17:00.
• Peak classes may be booked with a £5 surcharge.

One Month Unlimited

• Access to all regular classes, seven days a week.

Monthly Autopay

• Access to all regular classes, seven days a week.
• A three-month minimum term, followed by a rolling monthly membership.
• Payments are taken automatically from the card on file.
• Up to two suspensions per year, each for a minimum of one week.
• After the initial term, cancellation requires ten days’ written notice.

Unlimited means that you may attend as many eligible classes as you wish. A £5 no-show fee applies if you are booked into a class and do not attend. The fee is charged to the card on file or, if no payment method is available, to your Embody account. More than three no-shows in a calendar month will result in a temporary suspension of pre-booking rights. You may still attend classes on a walk-in basis, subject to availability.

Bring a friend for free offer

Subject to a place being available, this promotion allows a client with an active Embody class pass to bring one friend to a class free of charge. If the friend then purchases the 5 classes for £45 new client offer, the person who invited them will also receive a free class.

• The offer is available to new clients only.
• Morning and lunchtime classes may be pre-booked the day before.
• Evening classes may be pre-booked only on the day.
• Bookings may be made only for classes with at least three places still available.
• If the friend purchases the new client offer, class credits will be added to the pass of the person who invited them.
• The number of credits added will depend on the class attended by the friend.
• A client may invite one friend per class and may use the offer more than once, provided each friend has never previously registered for classes with Embody Wellness.

Bookings, cancellations and refunds

Our website allows clients to reserve places in studio classes and to purchase multi-class passes, gift vouchers and other retail merchandise. The following terms explain the refund and cancellation policies for different activities and online purchases.

Studio classes

Clients may pre-book classes up to two weeks in advance. Failure to attend a pre-booked class may result in the loss of the right to pre-book further classes.

If you use class credits, you may cancel a pre-booked class up to two hours before its start without losing the relevant credits. All bookings are treated as confirmed two hours before the class starts. After that point, you cannot cancel the booking and the relevant credits will be deducted from your pass even if you do not attend. If you do not check in with reception at least five minutes before the class starts, your place may be released and your pass may still be debited.

Monthly Autopay: You may cancel this agreement without penalty after three months by contacting Embody Wellness in writing at least ten days before your next payment is due. Your contract will terminate at the end of that month. If you cancel within three months of the contract start date, an early cancellation fee of £90 applies.

We recommend arriving 10 minutes before your class, or earlier if you need to use the changing rooms. Entry to a Pilates class is not permitted more than five minutes after the class begins. Entry after the start of a yoga class is at our discretion. If late entry is permitted, please wait until the opening meditation has finished before joining the class.

Courses and workshops

You may cancel a course or workshop enrolment up to three days before its scheduled start date without penalty. If Embody Wellness cancels a course or workshop, you will be offered either a full refund or a transfer to an alternative event.

If you cancel within three days of the start date, no refund will be given unless there is a waiting list and we can transfer your booking to another applicant. If we successfully transfer the booking, a £5 administration fee applies.

Appointments

Therapy appointments may be cancelled or rescheduled at least 24 hours before the appointment without penalty. A cancellation or rescheduling request made less than 24 hours before the appointment incurs a fee of 50% of the appointment price. A missed appointment, or an appointment not cancelled or rescheduled before its start time, incurs the full charge.

One-to-one sessions may be cancelled at least 48 hours before the session without penalty. Rescheduling a session less than 48 hours before its start incurs a fee of 50% of the session price. A missed session, or a session not cancelled or rescheduled before its start time, incurs the full charge.

Products, vouchers and website information

Products and merchandise

For products purchased online, statutory cancellation rights apply. In most cases, you must tell us within 14 days of receiving an item if you wish to cancel, and you then have a further 14 days to return it. Exceptions may apply, including to certain sealed items that cannot be returned for health or hygiene reasons once opened.

Under our additional change-of-mind policy, products purchased at reception may be returned within 14 days for a full refund or exchange, provided the item has not been used and is in its original packaging.

If an item is faulty, damaged or not what you ordered, please contact us as soon as possible so that we can arrange an appropriate replacement or refund. Nothing in these terms affects your statutory rights.

Validity of appointment and session packages

Packages for massage and beauty appointments, and for yoga and Pilates sessions, are valid for six months from the date of purchase.

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated and may be used towards eligible products and services at Embody Wellness. Vouchers cannot be used for physiotherapy or osteopathy services.

No change or cash refund will be given when a purchase costs less than the remaining voucher balance; the balance may be used for a future eligible purchase. If a purchase costs more than the voucher value, the difference may be paid using any accepted payment method. Gift vouchers are non-refundable, cannot be resold and cannot be redeemed for cash, subject always to your statutory rights.

Website information

The information on this website is provided for general information. We take reasonable care to keep it accurate and up to date, but content may change and we do not guarantee that all information will always be complete, accurate or available.

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a breach of statutory consumer rights.

Subject to the paragraph above, Embody Wellness Limited is not responsible for loss caused by matters outside its reasonable control, or for indirect or consequential loss that was not reasonably foreseeable when you used the website or entered into a contract with us.

This website may contain links to third-party websites that are not controlled by Embody Wellness Limited. We are not responsible for their content or availability. A link does not necessarily imply that we recommend or endorse the linked website or any views expressed on it.

We take reasonable steps to keep the website and booking services available, but they may occasionally be unavailable because of maintenance or technical issues outside our reasonable control.

Contact details

If you have questions or comments about these terms and conditions, call 020 7099 0048, email info@embodywellness.co.uk or write to:

The Manager
Embody Wellness
11 St George Wharf
London
SW8 2LE

VAT Registration Number: 102379441
Company Registration Number: 07430633
Registered Address: 17 Elm Quay Court, Nine Elms Lane, London SW8 5DE